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FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee, and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card; a small fee will apply. All application fees are nonrefundable. There is also an additional $250 holding fee that is required at the time of application as well. If your application is accepted, that fee will hold that apartment for you until you can move in and will be applied toward your move-in costs. If your application is declined, that fee will be refunded back to you.

How do I apply?

You can apply online here on our property website. You can also stop in the office for a paper application during business hours.

Which utilities do I pay?

You are responsible for electricity, gas, cable/internet, water, and trash. Gas, water, sewer, and trash are flat-rate monthly fees.

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Standard security deposits range from $500 to 1.5x the monthly rent amount. 

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first, and a $50 late fee is assessed after the 3rd of every month (even on weekends and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

We allow dogs and cats, with a maximum of two pets per apartment.  There is a $350 non-refundable pet fee per pet and a $50 monthly pet fee (also per pet).  Please visit our pet policy page or contact our office team for additional details.

 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Can I break the lease if I am part of the military and receive deployment or reassignment orders?

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

How can I refer a friend?

Please let our office know if you love our apartments and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

A person might be staying with me for a while; does the lease permit that?

If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in or staying longer than seven days, they must fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Do you have cable/Internet services?

All apartments at the Tourville Apartments come with internet services included.

Can I grill on the property? 

Yes! Grills are provided for you near the picnic area.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must contact a locksmith if you are locked out after regular business hours.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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